This article covers how students, faculty, and staff install the Pulse Secure VPN client on Mac OS X 10.13 and higher.
Mac OS Updates
Pulse Secure clients (both Windows/macOS desktop clients, Host Checker, Windows Terminal Services, and Secure Meeting clients) feature “Adaptive Delivery”, which is a mechanism for installing and launching Pulse Secure clients from a web browser. The exact mechanism used for Adaptive Delivery depends on many factors, including: 1.
Installing Pulse Secure on Mac OS 10.13 or 10.14. Download the Pulse Secure Desktop client for Mac OS X. Click on the file to extract the installer. Double click on the pkg file to initiate the install process. Once the installer begins, click Continue. Click Install to begin the installation.
Installing Pulse Secure on Mac OS 10.13 or 10.14. Download the Pulse Secure Desktop client for Mac OS X. Click on the file to extract the installer. Double click on the pkg file to initiate the install process. Once the installer begins, click Continue. Click Install to begin the installation.
The SSL VPN service using the Pulse Secure VPN client provides remote users with a safe and secure connection between the user's computer and the EPA network. Automatic Installation of Pulse Secure VPN client software (GFE and non-GFE computers): If you have used the Juniper remote access system in the past, No install or other action is required.
Pulse Secure is constantly working to keep their client functioning with the latest Mac operating system. A new client will be released when needed to support any OS updates.
Mac OS 10.15 - Catalina
Mac users who upgrade to Catalina (macOS 10.15) may need to uninstall the Pulse Secure client and reinstall it if they find the application no longer functions after the upgrade.
Installing Pulse Secure on Mac OS 10.13 or 10.14
Download the Pulse Secure Desktop client for Mac OS X.
Click on the file to extract the installer.
Double click on the pkg file to initiate the install process.
Once the installer begins, click Continue.
Click Install to begin the installation.
During the installation process you should expect to see several pop-up messages informing you of security steps that need to be taken to complete the install.
Click OK on the first two messages.
Click 'Open Security Preferences' in the third message to open up the 'Security & Privacy' settings window.
Once the Security & Privacy window has opened, look for the following message: System software from developer 'Pulse Secure LLC' was blocked from loading.
Next to the message, click Allow to enable the extension.
If you do not receive the above mentioned pop-up messages, you will need to manually permit the Pulse Secure Client the required access.
If you wait longer than 30 minutes to complete this process, you will need to uninstall and reinstall the client and then follow this process again.
To manually permit access to the client,
Click the Apple menu at the top left of your desktop.
Click System Preferences.
Click Security & Privacy.
Click the lock to make changes.
Click the General tab.
Under Allow apps downloaded from, select App Store and identified developers
Look for the following message: System software from developer 'Pulse Secure LLC' was blocked from loading.
Next to the message, click Allow to enable the extension.
Close the Security & Privacy window. The kernel extension will have been authorized and full functionality of the Pulse Desktop client should be available.
Installing Pulse Secure on Mac OS 10.15 or higher
Download the Pulse Secure Desktop client for Mac OS.
Click on the file to extract the installer.
Double click on the pkg file to initiate the install process.
Review the following warning, select 'OK'
Navigate to System Preferences > Security & Privacy > General
Find the warning ' 'PulseSecure.pkg' was blocked from use because it is not from an identified developer.' Select 'Open Anyway'
Review the following warning, select 'Open'.
Run through the installation process.
Configuring the Pulse Secure VPN Client after installation is complete
Open the Pulse Secure client, which should be shown at the top right corner of the screen.
Create a new connection using the + in the bottom left corner.
Enter the following info:
Connection name of your choosing
The server URL, vpn.uconn.edu
Click Add.
Close the client.
To start the VPN session, go back to the Pulse Secure client in the top right corner of the screen.
Select the connection you created.
Select Connect.
When prompted for a username and password, enter your NetID and NetID password.